In June 2024, the personal information of approximately 17.6 million Australians was exposed in a major data breach.
The breached data included names, email addresses, dates of birth, and other identifiers.
What makes this situation even more serious is that criminal hackers publicly offered this data for sale on dark web forums, and many Ticketek customers were not explicitly informed by the company that their information was being traded by threat actors. (Bitdefender)
Almost immediately, criminal groups began exploiting the leaked information, trading and using Australians’ details for fraud, identity theft, and other harmful activity. For many people, the consequences have been distressing and disruptive.
We believe organisations entrusted with personal data must be held to account when they fail to protect it and when they fail to fully inform those affected. This class action seeks accountability from Ticketek and aims to secure justice for those harmed by this breach.
Join the Class Action Today.
Let us know how you were affected by the breach by completing the form below.
Who Can Join?
You may be eligible to join this class action if:
You have ever had a Ticketek account or purchased tickets through Ticketek, and
Your personal information was affected by the June 2024 data breach.
Or contact us at:
E: matters@xdlaw.au, P: (02) 8815 8118
In June 2024, the personal information of approximately 17.6 million Australians was exposed in a major data breach.
The breached data included names, email addresses, dates of birth, and other identifiers.
What makes this situation even more serious is that criminal hackers publicly offered this data for sale on dark web forums, and many Ticketek customers were not explicitly informed by the company that their information was being traded by threat actors. (Bitdefender)
Almost immediately, criminal groups began exploiting the leaked information, trading and using Australians’ details for fraud, identity theft, and other harmful activity. For many people, the consequences have been distressing and disruptive.
We believe organisations entrusted with personal data must be held to account when they fail to protect it and when they fail to fully inform those affected. This class action seeks accountability from Ticketek and aims to secure justice for those harmed by this breach.
Join the Class Action.
Let us know how you were affected by the breach by completing the form below.
Who Can Join?
You may be eligible to join this class action if:
You have ever had a Ticketek account or purchased tickets through Ticketek, and
Your personal information was affected by the June 2024 data breach.
Or contact us at:
E: matters@xdlaw.au, P: (02) 8815 8118
WHY THIS MATTERS
Ticketek has acknowledged that personal information — including names, dates of birth, and email addresses — was compromised in the breach. (Cyber Daily)
Because of this exposure:
Criminals may use the data to target you with phishing, scams, and social engineering.
Your information could be used to attempt password resets or access other online accounts.
Even without proof of financial loss, the ongoing risk and anxiety can be real.
WHO CAN JOIN?
You may be eligible to join this class action if:
You have ever had a Ticketek account or purchased tickets through Ticketek, and
Your personal information was affected by the June 2024 data breach.
You do not need to have suffered financial loss to be eligible. Even if your data was simply leaked and misused but did not yet result in demonstrable damage, you may still have a claim.
If your business or online accounts were directly affected as a result of this breach, we encourage you to contact us to discuss your circumstances.
NO COST TO PARTICIPATE
Joining this class action is free. We are acting on a no win, no fee basis.
We expect that hundreds of thousands of Australians may be eligible to participate.
WHY THIS MATTERS
Ticketek has acknowledged that personal information — including names, dates of birth, and email addresses — was compromised in the breach. (Cyber Daily)
Because of this exposure:
Criminals may use the data to target you with phishing, scams, and social engineering.
Your information could be used to attempt password resets or access other online accounts.
Even without proof of financial loss, the ongoing risk and anxiety can be real.
WHO CAN JOIN?
You may be eligible to join this class action if:
You have ever had a Ticketek account or purchased tickets through Ticketek, and
Your personal information was affected by the June 2024 data breach.
You do not need to have suffered financial loss to be eligible. Even if your data was simply leaked and misused but did not yet result in demonstrable damage, you may still have a claim.
If your business or online accounts were directly affected as a result of this breach, we encourage you to contact us to discuss your circumstances.
NO COST TO PARTICIPATE
Joining this class action is free. We are acting on a no win, no fee basis.
We expect that hundreds of thousands of Australians may be eligible to participate.
TAKE ACTION
If you have ever used Ticketek, we encourage you to register your interest below.
Taking action now helps protect your rights - and helps ensure stronger accountability for how Australians’ personal data is handled.
Let us know how you have been affected.
TAKE ACTION
If you have ever used Ticketek, we encourage you to register your interest below.
Taking action now helps protect your rights - and helps ensure stronger accountability for how Australians’ personal data is handled.
Let us know how you have been affected.
-
In June 2024, Ticketek suffered a data breach that exposed the personal information of approximately 17.6 million individuals. This information was subsequently offered for sale by hackers on online criminal forums.
-
Ticketek has acknowledged that the compromised data may include:
Your name
Email address
Date of birth
Other information may also have been exposed depending on your account activity.
-
Hackers publicly advertised the data for sale, creating a serious risk that it may have been accessed, copied, or misused by criminal groups.
Even if you are not yet aware of misuse, the exposure itself creates ongoing risk, including phishing, fraud, and identity theft. -
Australian privacy law recognises that harm is not limited to direct financial loss.
Many people experience:Ongoing anxiety and distress
Loss of control over their personal information
Time spent monitoring accounts or changing passwords
Fear of future fraud or identity theft
You may still be eligible to participate in the class action even if no financial loss has yet occurred.
-
Public reporting indicates that Ticketek did not explicitly inform customers that their data had been offered for sale by hackers, despite this being a key risk factor following the breach. This lack of transparency is a serious concern and forms part of the accountability issues being examined.
-
You may be eligible if:
You have ever had a Ticketek account or purchased tickets through Ticketek, and
Your personal information was affected by the June 2024 breach
You do not need to prove financial loss to register.
-
If your email, business systems, or online accounts were accessed or disrupted and you believe this was connected to the Ticketek breach, we encourage you to contact us directly so we can understand your circumstances.
-
There is no upfront cost to join.
The case is being run on a no win, no fee basis. -
Compensation, if awarded or negotiated, may relate to:
Distress and anxiety
Loss of privacy
Time and effort spent protecting yourself
Financial losses (where applicable)
Any outcome will depend on the legal process and court approval.
-
Registering your interest allows us to:
Assess eligibility
Keep you informed about the progress of the class action
Contact you if further information is required
Signing up does not commit you to any cost or obligation.
-
Registering early helps protect your rights and ensures your voice is included as the case progresses. It also strengthens accountability for how large organisations handle Australians’ personal information.
FAQ
-
In June 2024, Ticketek suffered a data breach that exposed the personal information of approximately 17.6 million individuals. This information was subsequently offered for sale by hackers on online criminal forums.
-
Ticketek has acknowledged that the compromised data may include:
Your name
Email address
Date of birth
Other information may also have been exposed depending on your account activity.
-
Hackers publicly advertised the data for sale, creating a serious risk that it may have been accessed, copied, or misused by criminal groups.
Even if you are not yet aware of misuse, the exposure itself creates ongoing risk, including phishing, fraud, and identity theft. -
Australian privacy law recognises that harm is not limited to direct financial loss.
Many people experience:Ongoing anxiety and distress
Loss of control over their personal information
Time spent monitoring accounts or changing passwords
Fear of future fraud or identity theft
You may still be eligible to participate in the class action even if no financial loss has yet occurred.
-
Public reporting indicates that Ticketek did not explicitly inform customers that their data had been offered for sale by hackers, despite this being a key risk factor following the breach. This lack of transparency is a serious concern and forms part of the accountability issues being examined.
-
You may be eligible if:
You have ever had a Ticketek account or purchased tickets through Ticketek, and
Your personal information was affected by the June 2024 breach
You do not need to prove financial loss to register.
-
If your email, business systems, or online accounts were accessed or disrupted and you believe this was connected to the Ticketek breach, we encourage you to contact us directly so we can understand your circumstances.
-
There is no upfront cost to join.
The case is being run on a no win, no fee basis. -
Compensation, if awarded or negotiated, may relate to:
Distress and anxiety
Loss of privacy
Time and effort spent protecting yourself
Financial losses (where applicable)
Any outcome will depend on the legal process and court approval.
-
Registering your interest allows us to:
Assess eligibility
Keep you informed about the progress of the class action
Contact you if further information is required
Signing up does not commit you to any cost or obligation.
-
Registering early helps protect your rights and ensures your voice is included as the case progresses. It also strengthens accountability for how large organisations handle Australians’ personal information.